FAQs

Q: Where can I find the size chart?

A: The size chart is located on the product page below the product description on every product page

Q: Can you help me with my dog’s size?

A: We can help with getting the right size for your dog. E-mail us your dog’s neck, chest length measurements and weight to info@petponia.com and we will be happy to help.

 

Q: Where are the products shipped from?

A: All products are shipped from the U.S.

 

Q: How long does the shipping take?

A: Typically, all products are shipped within 24hrs Monday-Friday, and delivery typically takes 3 -5 business days. Allow a little extra time for the holidays due to Post Office delays that we don’t have control over.

 

Q: Where is PetPonia located?

A: We are based in California, USA

 

Q: Should I go by PetPonia’s dog apparel size chart?

A: Yes, you must order following our size chart. Do not use other brands’ size charts!